What are the ISO 9001:2015 Principles?

So what are the 7 core principles that each organization has to follow to reach success?

• Customer Focus

The primary focus of QMS and key to long-term success

• Leadership

The leadership element aims to ensure that everyone is aligned with the organization’s objectives, direction, and mission

• Engagement of People

A team of competent, empowered, and engaged people is critical in value creation for customers

• Process Approach

Apply process approach on activities that function together as a system

• Improvement

Critical to ensuring continuous value creation for customers

• Evidence-based Decision-Making

With data, informed decisions can be made for better possible outcomes

• Relationship Management

Identifies significant relationships with interested parties


Source: Information is adapted from International Organisation for Standardisation (ISO).

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